Question 1

What is the Return / Exchange Policy?

Accepted Answer

We stand behind every product that we sell. If you aren't 100% satisfied, we're here to help! We accept returns and exchanges on pet accessories that are unused, unwashed, and in new condition. Returns must be received within 14 days of original ship date. Please note that shipping costs are non-refundable. Customers are responsible for paying return and exchange shipping costs, unless we sent an incorrect or damaged item, in which case we will provide a complimentary return label. We can not accept returns on face masks due to Covid 19. As you can imagine this would not be a very sanitary practice. Thanks in advance for your understanding.

Question 2

How do I know what size my dog is?

Accepted Answer

Click here to see the size chart.

Question 3

How do I care for Products?

Accepted Answer

All products are machine washable on cold water cycle. We suggest air drying!To add a new question go to app settings and press "Manage Questions" button.

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